Last Updated: January 2024
Introduction
opal-comet respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, mailing address)
- Booking preferences and travel dates
- Health and fitness information relevant to expedition safety
- Dietary requirements and emergency contact information
- Payment information processed through secure third-party providers
- Technical data including IP address, browser type, and device information
How We Use Your Information
We use collected information for the following purposes:
- Processing booking inquiries and reservations
- Communicating about your expeditions and providing pre-departure information
- Ensuring safety during expeditions based on health information you provide
- Improving our services and website functionality
- Sending occasional updates about new experiences (with your consent)
- Complying with legal obligations
Legal Basis for Processing
We process personal data based on:
- Contractual necessity when you book an expedition
- Legitimate interests in operating and improving our business
- Your explicit consent for marketing communications
- Legal obligations for record-keeping and safety compliance
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy. Booking records are retained for seven years to comply with legal requirements. Marketing preferences are retained until you withdraw consent.
Data Sharing
We do not sell personal information to third parties. We may share information with:
- Service providers who assist with payment processing, email delivery, and website hosting
- Emergency services if required for your safety during an expedition
- Legal authorities when required by law
Your Rights
You have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Object to processing based on legitimate interests
- Request data portability
Security Measures
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, secure server infrastructure, and limited employee access.
International Transfers
Your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place when transferring data internationally.
Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
Email: [email protected]
Address: 1847 Mountain View Road, Canmore, Alberta T1W 2V4, Canada
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website or direct email notification.